FAQ

Here are some common questions about Mon Sews.

Getting
Started

About Mon Sews

Mon Sews is a small Australian registered business based in Melbourne, Australia. All our products is made by me in my sewing room.

In 2016, we welcomed our first 2 guinea pigs and enjoyed sewing for them. We decided to sell some of our handmade online.

 

What does Mon Sews make?

We make small animals accessories. Mostly for guinea pigs, rabbits, rats and occasionally do sacks for wild life animals.

Products as listed

  • cage liners
  • pads
  • tunnels
  • sacks
  • huts
  • hay bags
  • cuddle beds
  • hammocks
What makes them so useful?

Guinea pig accessories that are easy to change and clean but also at the same time colourful and stimulating to both humans and guinea pigs. You can save $$ and the environment by using reusable products because there will be less rubbish to throw away. Imagine not having to dusty wood shaving and its equivalent.

I’ve used mine for years now. I made nappy change liners for my own kids when they were babies(The oldest is 9 now). Because these are still going strong, I started using them for the guinea pigs. They are still just as absorbent.

I love using the cage liners because they are so easy to use and clean. All I do when it’s time to change is pick it up, bring it outside… flick off the debris and pop the liners in the washing machine ….. dryer or line dry them.

Where is Mon Sews located?

Mon sews is located in Melbourne, Victoria.

Postal address
PO Box 6148
Caulfield South
Vic 3162

 

Orders

How do I order?

Click on the link below to browse on available products.
Shop

For more help on how to shop, please click on the link;  How to shop

 

How long does it take?

It all depends whether you are ordering ready made or a custom order.

Ready made are products already finished and ready for post. These Items can be shipped within 3 working days of receipt of payment.

Custom orders may take between 5 days to 2 weeks depending on how many orders are on the waiting list and how complicated the order is. Mon sews make every product, so you are not getting factory-made.

This duration does not include shipping time.

 

Custom orders

Yes, I do custom orders. Please send me a message if you are interested.

Custom orders of cosy items carry a dispatch time of between 5-7 working days, liner orders can take up to 2 weeks dependant on how many orders I already have. An email will be sent when I start your order.

I require payment before starting a custom order.  Every order is different and because these are mostly bulky and fluffy items, so postage can be unpredictable. Postage will be calculated once the order is ready to be shipped. I use Australian post and e-go courier. I will give a post quote and send out a invoice for the postage amount that we have agreed on. The order will be posted after payment is received.

Please note that shipping time is not included in this duration.

Please select carefully because there are no returns for custom orders.

Available fleece

More information about custom orders

I would need to know for your custom order;

  • Item required
  • Quantity
  • Size
  • Post code (to calculate your shipping)
    Please select carefully, there is no returns for custom orders.
  • Fabric choices
  • For a cage liner
    • cage liner size/dimensions
    • Fabric choice. 1 patterned fleece and 1 plain.
Contact us

Please check your email’s spam/junk folder. Sometimes my emails get redirected there.

 

 

No rush orders

To be fair to all our customers – we do not allow any customer to ‘jump the queue’.

Payment

Payment FAQ

Mon sews accepts payment

  • PayPal. You do not require a paypal account, you can still pay using a debit or credit card. It should be made within five business days. If payment is delayed for any reason, please do not hesitate to contact me. I reserve the right to cancel the sale, if payment is not received and do not hear from you within five days.
  • Square is a commerce ecosystem. The Company enables its sellers start, run, and grow their businesses. The Company combines software with hardware to enable sellers to turn mobile devices and computing devices into payments and point-of-sale solutions.
  • Stripe is a US technology company operating in over 25 countries that allows both private individuals and businesses to accept payments over the Internet. Stripe focuses on providing the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems.
  • Afterpay 
    There’s no interest or added fees and nothing to pay up front for returning Afterpayusers. Payment is automatically deducted from your credit card in four equal payments each fortnight and your order is shipped as normal, so there’s no waiting like a layby. To use Afterpay you need: A debit or credit card. The minimum order to use Afterpay is $50.

Why was my Afterpay payment was declined

The Afterpay payment option is managed by Afterpay directly, so we have no control over the acceptance or rejection of payments.

Here are a few reasons why a payment can be declined with Afterpay:

  • Your first payment amount must be available at the time of purchase – even if you have nothing to pay today
  • Your Afterpay account has overdue payments owing
  • The Afterpay risk management department has declined your payment

For any infomation regarding your Afterpay payment please contact Afterpay.

https://help.afterpay.com

Order Change/Cancellation Requests

Please Note!
If you request to change or cancel your order after it has already been cut, and/or sewn, there will be a 15% cutting and handling fee to process the change/cancellation to your order.

 

Shipping

How will my orders ship?

Ready made items will be shipped within 3 working days of receipt of payment. With the exception of Custom orders. If for some reason this can not be done, I will contact you and let you know. Every product is made by Mon sews. No factory-made.

Products are shipped in post satchels or carton and placed carefully in a zip lock bag to protect it.

I send most parcels with Australia Post becuase all pre-paid and flat rate post satchel items include tracking. The listed post costs include packing and post. I might use recycled boxes/packaging because I would love to save the environment where possible.

If your package does not turn up within the expected time frame, please contact me because I will do my best to rectify the situation! However, please be aware that I don’t consider a parcel ‘lost’ in the post until it has been a full 30 days from the date of shipping, and I will not replace an item sooner than this. 

Delivery timelines:

Australia
Standard: 3 – 6 business days
Express: 1 – 2 business days

No international shipping.

Free shipping for orders $150 and above for a limited time only. Just select free shipping when checking out.

***Free standard shipping only. Express post is not included. The postal services used maybe either sendle or Australian post at Mon Sew’s discretion.

 

Can you ship internationally?

We currently only ship within Australia.

Can I pick up or can you drop off

Currently, no pick up or drop off.

Guinea pigs

How many guinea pigs do you have?

We have 2 male guinea pigs.

Caesar is an Abyssinian Brindle

Ace is a smooth haired self red

Where do they live?

Caesar and Ace live indoors in a 2 x 5 with a loft c&c cage.

faq cage

How often do you clean up their cage

Once a week I do a big clean up.

Their cage is swept daily.

I place smaller pads on high traffic areas and change them when soiled because it keeps the cage clean longer. They love a clean cage. They show their appreciation by happy wheeks, pop corning and of course some redecorating.

More information on cage clean up

Returns

Refunds and Exchanges

Only if the goods are faulty. Please ensure you choose the size and design carefully before purchasing, as there is no returns for change of mind or incorrect size, unless prior arrangements have been made through email. The product(s) must not be used or damaged by you or your pet.  It must be returned in original condition, and I will refund the full price on receiving it back.

However – please be aware that I cannot accept returns for custom orders because these are unique items.

I cannot accept responsibility for repaying postage and handling charges.

 

Safety

Safety

Mon Sews strive to quality check every product before gets posted and cannot be held responsive of the safety of your pets. Please examine your items after every wash and dry cycle to check the integrity of the seams.  If your item is damaged by your pet or by normal wear and tear. Please remove it from your pet’s dwelling and consider purchasing a new one.

Security

Security

Mon Sews is using a 256-bit SSL certificate from Trustwave. This SSL Certificate provides encryption between your web browser and their web server so that personal information can be transmitted over the Internet securely.

Still need help? Send us a note!

For any other questions, please write us at info@monsews.com.au

 

 

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